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Shipping & Returns

Shipping Policy

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Shipping Policy

At Living & Nest, we strive to offer reliable and fast shipping options to our US customers. Please read our shipping guidelines below to understand how your orders are processed and delivered.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, along with a tracking number.

2. Shipping Rates & Delivery Estimates

We proudly offer Free Standard Shipping on all US orders!

Shipping MethodEstimated Delivery TimeShipping Cost

Standard US Shipping5 to 8 business daysFREE

Please note: Delivery times are estimates and may vary slightly depending on peak seasons, weather conditions, or carrier delays.

3. Tracking Your Order

Once your order has shipped, you will receive an email containing a tracking link. Please allow up to 24–48 hours for the tracking information to update on the carrier's system.

If you have not received your tracking number within 4 business days, please contact us at support@livingandnest.com with your order number.

4. Shipping Address & Order Modifications

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

If you notice an error in your address, please contact us immediately at support@livingandnest.com. Once an order has been processed and shipped, we cannot change the shipping destination.

5. Lost, Damaged, or Delayed Packages

  • Damaged Items: If your package arrives damaged, please take clear photos of the item and packaging and contact us within 48 hours of delivery.

  • Lost Packages: If your tracking status shows "Delivered" but you have not received your package, please check around your residence and with neighbors first. If it is still missing, email us so we can assist in locating it with the carrier.

6. Contact Us

If you have any questions or concerns regarding your order's shipment, please reach out to our customer support team:

Return & Exchange Policy

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Return & Exchange Policy

At Living & Nest, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and exchange policy below.

1. 30-Day Return Window

You have 30 days from the date your package is delivered to request a return or exchange.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging with all tags and accessories included.

  • Proof of purchase (order number or email confirmation) is required.

2. Damages, Defects & Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong item:

  1. Contact us immediately at support@livingandnest.com within 48 hours of delivery.

  2. Include your order number and clear photos/videos showing the issue or damage.

  3. Upon review, we will issue a full refund or send a free replacement at no extra cost to you.

3. Non-Returnable Items

For hygiene and safety reasons, certain types of goods cannot be returned:

  • Personal care items (e.g., bottle brushes or personal hygiene products once opened/used).

  • Perishable or food-contact items that have been used.

  • Gift cards or downloadable digital products.

4. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Email our support team at support@livingandnest.com with your order number and the reason for the return.

  2. Our customer service team will review your request within 24–48 business hours and provide you with a Return Authorization (RA) and the correct return shipping address.

  3. Package the item securely and ship it back using a trackable shipping service.

Note: Please do not send your purchase back to the manufacturer without contacting us first.

5. Return Shipping Costs

  • Defective, Damaged, or Wrong Item: We will cover the full cost of return shipping or send a replacement free of charge.

  • Buyer's Remorse / Change of Mind: If you wish to return an item for personal reasons (e.g., ordered wrong color or size), the customer is responsible for paying the return shipping fees. Return shipping costs are non-refundable.

6. Refunds

Once your returned item is received and inspected:

  1. We will send you an email notifying you that we have received your returned item.

  2. We will notify you of the approval or rejection of your refund.

  3. If approved, your refund will be processed, and a credit will automatically be applied to your original credit card or method of payment within 5 to 10 business days.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For defective or damaged items, we offer direct exchanges at no extra cost.

8. Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to our team:

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